During the preparatory phase of a mandate, we lay the foundations for the quality of the working relationship with our clients. For us, it is not just about mapping out role requirements: for contagi project managers, an understanding of the client’s business model and the environment in which the candidate is to succeed, is crucial.
During the initialisation process, the project leader assembles his team to fulfil the mandate. As well as staffing that takes into account individually fitting competencies and capacities, central elements of this process are the development of a customised search strategy and the associated methodologies.
The objective of the research process is to conduct successful initial interviews and preselect suitable candidates. In addition to the traditional executive search tools, we at contagi make particular use of our extensive networks. These are based on personal relationships, which we maintain on a long-term basis. We make a point of using traditional “tools of the trade” as well as innovative applications and digital media. During this phase of the search, we keep our clients informed about our activities on a timely basis.
During the selection process, the contagi project manager works closely with the research team to examine the suitability of candidates, usually by telephone and personal interviews. This also includes raising the candidate’s interest in the prospective new employer and their enthusiasm for the role. The project manager continues to maintain regular contact with the client.
The decision-making process involves very close cooperation between the client, the project manager and the research team. We present comprehensive profiles on the candidates to our clients. The project manager accompanies the client during the interview process and – if desired – acts as an intermediary in contract negotiations right up to the signing of the contract. Simultaneously, the research team coordinates the entire candidate management process. The aim is to make it easier for the client to focus on the placement decision itself.
As part of the project documentation process, there are de-briefing and feedback sessions between the project manager and the research team, where the project outcome and lessons learned are documented. This serves to continuously improve the quality of service for the client on future mandates.
For contagi, a search mandate does not end with the signing of the employment contract. The project manager will continue the dialog with the successful candidate until and beyond onboarding, actively preparing them for this process. There are also compulsory follow-up interviews during and after the first 100 days in their new role.
Only then does contagi consider a search mandate completed.